Survivable Remote Agent

Details

Parent Category: Contact Center

Enterprises are increasingly relying upon home offices for connectivity of part and full-time tele-worker agents. In order for these agents to be optimally productive, they require access to the same services used at the corporate headquarters contact center site, including data, e-mail, collaboration tools, and voice services. Often, remote agents utilize a broadband IP connection for all of these services. However, the quality of IP connections can be unpredictable. As a result, some organizations resort to reliable, but expensive, Public Switched Telephone Network (PSTN) connections for their remote agents. Survivable Remote Agent, from Radianta, is designed to allow organizations to take advantage of the economies of IP connections while ensuring the highest availability and quality of connections for their remote agents.