Remote Agent Express
- Parent Category: Contact Center
Enterprises are increasingly relying upon home offices for connectivity of part and full-time tele-worker agents. In order for these agents to be optimally productive, they require access to the same services used at the corporate headquarters contact center site, including data, e-mail, collaboration tools, and voice services. Generally, remote agents utilize a broadband IP connection for all of these services. However, in many cases, the quality of IP connections is not suitable for voice traffic effectively rendering the remote agent useless. Remote Agent Express is designed to provide remote contact center agents with predictable, high-quality voice connections by routing voice calls from the corporate contact center through the Public Switched Telephone Network (PSTN).