Customer Service Connection
- Parent Category: Retail
Radianta introduces Customer Service Connection™, an advanced customer care solution for retailers. A module within our Beacon Retail application suite, Customer Service Connection™ supports unprecedented interaction between customers and floor employees and provides enhanced business intelligence relative to traditional call box solutions. Specifically designed for Cisco Unified IP Communications environments, and built upon the powerful Cisco Unified Application Environment platform, Customer Service Connection™ targets in-store customer support requests to appropriate employees. When combined with our innovative call buttons and Cisco wireless phones, Customer Service Connection™ is designed to help increase per-basket revenues, while providing key performance metrics to enhance employee performance and overall business intelligence.