According to the Harvard Business Review, "increased customer loyalty is the single most important driver of long-term financial performance." In fact, according to a Yankee Group study, two thirds of customers defect because of poor customer care. Radianta solutions are designed to enhance Cisco Unified Contact Center products in order to provide a richer customer experience. Utilizing a variety of media, including automated voice campaigns and integrated email and chat capabilities, our solutions support a more personalized and flexible customer interaction.
Contact us today to learn how Radianta can deliver the right solution to meet your business objectives.