Radianta Announces Remote Agent Express

IRVINE, Calif., April 30, 2007 – Radianta, Inc., an end-to-end application development and integration company, today announced the availability of Remote Agent Express. The application, which leverages the Cisco Unified Contact Center Express platform, enables home-based agents to reliably participate in corporate contact centers.

“Contact centers are constantly striving to reduce costs, improve agent productivity, and reduce the turnover of agents within the organization,” says Erick Lee, President and CEO of Radianta. “These goals can be enabled by providing agents the flexibility to work from home with quality, function, performance, and convenience similar to that of their peers in the corporate headquarters contact center.”

While many remote agents can leverage the power of broadband IP connections for their contact center tools, often these same connections cannot provide reliable voice services. Remote Agent Express solves this challenge by routing voice services to agents through a reliable Public Switched Telephone Network (PSTN) connection. Remote agents can log in and out of the system, participate in any queue, manage call control, and collaborate with peers and supervisors all while communicating with customers in a highly reliable and predictable manner.

Since Remote Agent Express integrates with the Cisco Unified Contact Center Express platform, it preserves all of the supervisory and reporting capabilities inherent in the platform. Supervisors can easily monitor and manage remote agents in the same manner that they interact with corporate agents. And both historical and real-time reports accurately reflect all activities of remote agents.

Says Lee, “While providing all the appropriate tools to agents is important, it is also imperative that management be provided with the insight necessary to properly support all contact center activities. Our contact center solutions, including Remote Agent Express, are designed to seamlessly integrate with Cisco technologies to simplify administration, management and training.”

Radianta solutions encompass a broad spectrum of business elements ranging from Enterprise Intelligence and Application Integration to Customer Relationship Management and Unified Communications applications. Organizations taking advantage of Radianta products and solutions span many industry segments including Finance, Healthcare, Legal, Government and Education.

About Radianta

Radianta, Inc. is an applications development and integration company. Headquartered in Irvine, California, Radianta is committed to providing its customers with business-driven solutions designed to increase revenues, streamline operations, lower costs and improve the productivity of their most valuable resources.

For more information about Radianta, please contact our corporate offices at 866.467.9695 or by email at info@radianta.com. You may also visit Radianta on the web at http://www.radianta.com.