Radianta Announces New Beacon Retail Modules

IRVINE, Calif., January 14, 2008 – Radianta, Inc., an end-to-end application development and integration company, today announced the availability of three new modules for the Beacon Retail™ application suite – Customer Service Connection™, Retail Mobile Connect™ and Retail Messaging Direct™.  Specifically designed for Cisco Unified IP Communications environments, and built upon the powerful Cisco Unified Application Environment platform, the modules enhance customer service, improve store management and increase employee productivity. The announcement was made in conjunction with Radianta’s appearance in the Cisco booth at the National Retail Federation conference being held this week in New York City.

“Enabling communication is critical for driving improvements in enterprise productivity for the retail sector,” says Erick Lee, President and CEO of Radianta.  “Implementing these enhancements to the Beacon Retail™ application suite allows our retail customers to begin realizing immediate improvements to productivity through enhanced interactions with customers, employees and store managers.”

Customer Service Connection™ supports unprecedented interaction between customers and floor employees and provides enhanced business intelligence relative to traditional call box solutions. The customer care module targets in-store customer support requests to appropriate employees. When combined with Radianta’s innovative Wi-Fi call buttons and Cisco wireless phones, Customer Service Connection™ is designed to help increase per-basket revenues, while providing key performance metrics to enhance employee performance and overall business intelligence.

Retail Messaging Direct™ allows retailers to directly communicate important corporate information to all employees. The module enables retailers to easily and effectively create, manage and distribute corporate messages to any and all employees. In addition, the system’s logging and reporting capabilities support corporate compliance requirements.

Retail Mobile Connect™ allows the interconnection of legacy radio networks with next-generation IP communications systems. The module enables Push-To-Talk (PTT) between Cisco IP phones and in-store walkie-talkie systems. Retail Mobile Connect™ is designed to ease the transition to IP telephony in retail environments by providing true interoperability with legacy systems.

“Retail customers continue to ask for applications that leverage the investment they have made in their Cisco Unified Communications infrastructure, allowing them to interact more effectively with their customers while providing key performance metrics to enhance business intelligence,” says Lee.  “By providing true interoperability between legacy systems and Cisco IP phones, we can help retailers increase per basket revenues while easing the transition to IP telephony.”

Radianta solutions encompass a broad spectrum of business elements ranging from Enterprise Intelligence and Application Integration to Customer Relationship Management and Unified Communications applications.  Organizations taking advantage of Radianta products and solutions span many industry segments including Finance, Healthcare, Retail, Legal, Government and Education. 

About Radianta

Radianta, Inc. is an applications development and integration company. Headquartered in Costa Mesa, California, Radianta is committed to providing its customers with business-driven solutions designed to increase revenues, streamline operations, lower costs and improve the productivity of their most valuable resources.

For more information about Radianta, please contact our corporate offices at 866.467.9695 or by email at info@radianta.com. You may also visit Radianta on the web at http://www.radianta.com.