Radianta Announces Multichannel Express

IRVINE, Calif., May 20, 2007 – Radianta, Inc., an end-to-end application development and integration company, today announced the availability of Multichannel Express. The application, which leverages the Cisco Unified Contact Center Express platform, enables contact centers to expand their communication with customers beyond voice to include email, fax, chat, and even video.

“Contact centers continue to evolve as their customer base becomes more sophisticated,” says Adam Chilcote, Chief Operating Officer of Radianta. “Consumers continue to push the boundaries of technology, communicating with each other in ever-changing ways. Contact centers must keep pace in order to support the highest levels of customer service.”

While many remote agents can leverage the power of broadband IP connections for their contact center tools, often these same connections cannot provide reliable voice services. Remote Agent Express solves this challenge by routing voice services to agents through a reliable Public Switched Telephone Network (PSTN) connection. Remote agents can log in and out of the system, participate in any queue, manage call control, and collaborate with peers and supervisors all while communicating with customers in a highly reliable and predictable manner.

Since Remote Agent Express integrates with the Cisco Unified Contact Center Express platform, it preserves all of the supervisory and reporting capabilities inherent in the platform. Supervisors can easily monitor and manage remote agents in the same manner that they interact with corporate agents. And both historical and real-time reports accurately reflect all activities of remote agents.

Says Lee, “While providing all the appropriate tools to agents is important, it is also imperative that management be provided with the insight necessary to properly support all contact center activities. Our contact center solutions, including Remote Agent Express, are designed to seamlessly integrate with Cisco technologies to simplify administration, management and training.”

Radianta solutions encompass a broad spectrum of business elements ranging from Enterprise Intelligence and Application Integration to Customer Relationship Management and Unified Communications applications. Organizations taking advantage of Radianta products and solutions span many industry segments including Finance, Healthcare, Legal, Government and Education.

About Radianta

Radianta, Inc. is an applications development and integration company. Headquartered in Irvine, California, Radianta is committed to providing its customers with business-driven solutions designed to increase revenues, streamline operations, lower costs and improve the productivity of their most valuable resources.

For more information about Radianta, please contact our corporate offices at 866.467.9695 or by email at info@radianta.com. You may also visit Radianta on the web at http://www.radianta.com.